Voyage Canvas
Position Overview: We are looking for an enthusiastic and detail-oriented Virtual Booking Assistant to support our clients in planning seamless travel experiences. This role involves providing exceptional customer service, managing bookings, and assisting with travel documentation, all while working remotely.
Responsibilities:
- Customer Service: Provide prompt, friendly support via phone, email, and chat, assisting clients with travel bookings, customized itineraries, and resolving travel issues.
- Sales and Booking: Recommend destinations, accommodations, transport options, and activities based on clients’ preferences and budget. Handle bookings and reservations efficiently.
- Research: Stay informed on travel trends, visa requirements, weather conditions, and other relevant travel updates to provide clients with accurate information and suggestions.
- Documentation Support: Guide clients through obtaining necessary travel documents like visas, passports, and travel insurance, ensuring compliance with regulatory standards.
- Problem Solving: Proactively manage any travel disruptions, such as flight delays or itinerary changes, to minimize client impact.
- Administrative Tasks: Use CRM software to maintain accurate records of client interactions, bookings, and payments, and process transactions securely.
Benefits:
- Remote Flexibility: Work from any location with a reliable internet connection.
- Travel Perks: Enjoy discounted travel rates and participate in familiarization trips to deepen your knowledge of destinations.
- Career Development: Access opportunities for growth and career advancement within the company.
- Health Benefits: Eligible for health insurance and other benefits based on company policy.
- Work-Life Balance: Flexible hours to support a healthy work-life balance.
Qualifications:
- Experience: Previous experience in customer service or sales, ideally within the travel industry. Familiarity with booking systems or travel software is beneficial.
- Communication Skills: Proficient in English (additional languages are a plus) with excellent verbal and written skills for effective client and team interaction.
- Organizational Skills: Strong attention to detail and multitasking capabilities.
- Problem-Solving Skills: Able to handle stressful situations calmly and efficiently.
- Technical Skills: Comfortable using computers, internet applications, and office tools (e.g., MS Office, Google Suite).
- Education: A high school diploma is required; a degree in hospitality, tourism, or a related field is preferred.
Join Voyage Canvas as a Virtual Booking Assistant and play a vital role in helping clients create memorable travel experiences, all from the comfort of remote work. Apply now to become part of our dynamic and passionate team in the travel industry!