Toyota
As a Customer Service Representative for Toyota, you will be responsible for delivering exceptional customer service while working remotely. You will handle inbound and outbound customer inquiries regarding Toyota products, services, warranties, and support. The role involves troubleshooting issues, providing product information, resolving complaints, and assisting with various service requests.
Key Responsibilities:
- Answer customer inquiries via phone, email, or chat in a professional and timely manner.
- Provide accurate information on Toyota products, warranties, and services.
- Assist with troubleshooting vehicle-related concerns and coordinating service appointments.
- Resolve customer complaints and escalate issues when necessary.
- Document customer interactions in the CRM system.
- Work closely with Toyota dealers and service centers to ensure customer satisfaction.
Qualifications:
- High school diploma or equivalent (required); bachelor’s degree (preferred).
- 1-2 years of customer service experience, preferably in the automotive industry.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and ability to work independently in a remote environment.
- Familiarity with CRM systems and proficiency in Microsoft Office Suite.
Benefits:
- Competitive salary and performance bonuses.
- Health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Remote work flexibility with provided equipment.
Work Schedule:
- Full-time; flexible hours including evenings and weekends may be required depending on business needs.